¿Cómo promover la eficiencia organizacional?
Palabras clave:
Comunicación organizacional, cultura organizacional, desempeño organizacional.
Resumen
El propósito de este artículo es proponer una serie de reflexiones sobre las opciones disponibles para mejorar la eficiencia en las organizaciones. Para ello, se abordan dos categorías de análisis trazadas en la literatura, la comunicación organizacional y la cultura organizacional. Un aspecto concluyente de este trabajo es que una correcta articulación entre la comunicación y la cultura organizacional es necesaria para orientar y promover el trabajo en equipo en cada uno de los miembros de la organización. Sin embargo, el hallazgo más destacado es que la literatura sugiere que aún es necesario fortalecer las capacidades gerenciales de quienes lideran las organizaciones, así como las habilidades de los líderes que las apoyan, con el fin de implementar estrategias que promuevan la eficiencia en las organizaciones considerando los temas comunicacionales, culturales y de trabajo colaborativo. Algunas de las reflexiones presentadas en este artículo, a su vez, constituyen implicaciones prácticas que pueden implementarse en diferentes tipos de arreglos organizacionales.
Descargas
La descarga de datos todavía no está disponible.
Citas
Abrashi, G. (2018). Organizational communication: The importance of communication strategy in times of crisis for the organization. European Journal of Social Sciences, 1(2), 21-25.
Ada, Ş., Ayik, A., & Tuti, G. (2018). Analyzing the relationship between the innovation management competencies of the school administrators and organizational communication. Journal of Social and Humanities Sciences Research, 5(25), 1948-1960.
Adeseye, B. O., & Ariremako, I. A. (2019). A congenial communication climate: The catalyst and panacea for effective organizational communication. EJOTMAS: Ekpoma Journal of Theatre and Media Arts, 7(1-2), 386-402.
Akdemir, Ö. A. (2019). Teachers' organizational communication and their job motivation. Journal of Education and Learning, 8(2), 264-270.
Atouba, Y. C. (2018). Tackling the turnover challenge among IT workers: Examining the role of internal communication adequacy, employee work participation, and organizational identification. Communication Reports, 31(3), 174-187.
Atouba, Y. C., Carlson, E. J., & Lammers, J. C. (2019). Directives and dialogue: Examining the relationship between participative organizational communication practices and organizational identification among IT workers. International Journal of Business Communication, 56(4), 530-559.
Barbour, J. B., Gill, R., & Barge, J. K. (2018). Organizational communication design logics: A theory of communicative intervention and collective communication design. Communication Theory, 28(3), 332-353.
Barge, J. K. (2018). Making the case for academic and social impact in organizational communication research. In Transformative practice and research in organizational communication (pp. 235- 253). IGI Global.
Barrett, A. (2018). Information-seeking from organizational communication sources during healthcare technology change. Communication Quarterly, 66(1), 58-78.
Basyir, L., Madhakomala, R., & Handaru, A. (2020). The effect of transformational leadership, organizational communication and job involvement toward withdrawal behavior. Management Science Letters, 10(7), 1623-1632.
Boholm, Å. (2019). Risk communication as government agency organizational practice. Risk analysis, 39(8), 1695-1707.
Bondoc, M. D., & Taicu, M. (2019). Ethics in financial reporting and organizational communication. Scientific Bulletin-Economic Sciences, 18(3), 168-174.
Bowers, M. R., Hall, J. R., & Srinivasan, M. M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551-563.
Choi, E. H., Kim, E. K., & Kim, P. B. (2018). Effects of the educational leadership of nursing unit managers on team effectiveness: mediating effects of organizational communication. Asian Nursing Research, 12(2), 99-105.
De Benedicto, S. C., Sugahara, C. R., Silva Filho, C. F., & Sousa, J. E. R. (2018). Organizational communication: A theoretical discussion. Revista Reuna, 23(1), 20-37.
Dehghani, S., Gharooni, A., & Arabzadeh, A. (2014). Staff empowerment, entrepreneurial behaviors and organizational efficiency in Iranian headquarter education. Procedia-Social and Behavioral Sciences, 109, 1130-1141.
Doo, E. Y., & Kim, M. (2020). Effects of hospital nurses' internalized dominant values, organizational silence, horizontal violence, and organizational communication on patient safety. Research in Nursing & Health, 43(5), 499-510.
Dubey, R., Gunasekaran, A., Helo, P., Papadopoulos, T., Childe, S. J., & Sahay, B. S. (2017). Explaining the impact of reconfigurable manufacturing systems on environmental performance: The role of top management and organizational culture. Journal of Cleaner Production, 141, 56-66.
DuHadway, S., Carnovale, S., & Kannan, V. R. (2018). Organizational communication and individual behavior: Implications for supply chain risk management. Journal of Supply Chain Management, 54(4), 3-19.
Elena-Georgiana, L., Rus, M., & Tasente, T. (2020). Organizational communication and corporate social responsibility. Case study: Romanian vs. International CSR. Technium Social Sciences Journal, 3(1), 76-81.
Gherardi, S. (2019). Organizational communication in practice: Does it really work?. Management Communication Quarterly, 33(1), 112-116.
Goodstein, L. D., & Butz, H. E. (1998). Customer value: The linchpin of organizational change. Organizational Dynamics, 27(1), 21-34.
Haroon, H., & Malik, H. D. (2018). The impact of organizational communication on organizational performance. Journal of Research in Social Sciences, 6(2), 140-151.
Heide, M., von Platen, S., Simonsson, C., & Falkheimer, J. (2018). Expanding the scope of strategic communication: Towards a holistic understanding of organizational complexity. International Journal of Strategic Communication, 12(4), 452-468.
Ilyash, O., Yildirim, O., Capuk, S., & Bozgul, N. (2019). The impact of work autonomy and organizational commitment on organizational communication. Journal of Behavior Studies in Organizations, 2, 10-17.
Indrasari, M., Syamsudin, N., Purnomo, R. B., & Yunus, E. (2019). Compensation, organizational communication, and career path as determinants of employee performance improvement. Humanities & Social Sciences Reviews, 7(4), 956-961.
Jahn, J. (2018). Doing applied organizational communication research: Bridging a gap between our and managers' understandings of organization and communication. In Transformative Practice and Research in Organizational Communication (pp. 221-234). IGI Global.
Jensen, P. R., Cruz, J., Eger, E. K., Hanchey, J. N., Gist-Mackey, A. N., Ruiz-Mesa, K., & Villamil, A. (2020). Pushing beyond positionalities and through “failures” in qualitative organizational communication: Experiences and lessons on identities in ethnographic praxis. Management Communication Quarterly, 34(1), 121-151.
Juhana, D., & Kadir, K. (2020). The organizational communication climate human relations based in facing the Industry 4.0. Kontigensi: Scientific Journal of Management, 8(1), 1-9.
Kang, D. (2020). Game-based learning and instructional effectiveness in organizational communication classrooms. In International Conference on Human-Computer Interaction (pp. 700-707). Springer, Cham.
Kim, Y., & Jang, S. J. (2019). Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study. Nursing & Health Sciences, 21(2), 223-230.
Knudsen, G. H., & Nielsen, M. V. (2019). Exploring the mediatization of organizational communication by religious communities in digital media. MedieKultur: Journal of Media and Communication Research, 35(66), 101-121.
Koehnen, T. L. (2019). Innovative management of community territories and inter-organizational communication for regional development. In The Role of Knowledge Transfer in Open Innovation (pp. 319-335). IGI Global.
Koschmann, M. A., & Campbell, T. G. (2019). A critical review of how communication scholarship is represented in textbooks: The case of organizational communication and CCO theory. Annals of the International Communication Association, 43(2), 173-191.
Kramer, M. W., Lee, S. K., & Guo, Y. (2019). Using communication technology to manage uncertainty during organizational assimilation: Information-seeking and information-giving. Western Journal of Communication, 83(3), 304-325.
Kuhn, T., Ashcraft, K. L., & Cooren, F. (2019). Introductory essay: What work can organizational communication do?. Management Communication Quarterly, 33(1), 101-111.
Lăzăroiu, G. (2018). Organizational communication and social order. Economics, Management, and Financial Markets, 13(3), 148-153.
Lantara, A. (2019). The effect of the organizational communication climate and work enthusiasm on employee performance. Management Science Letters, 9(8), 1243-1256.
Lee, C. S., Choi, K., & Jang, H. Y. (2018). The role of organizational communication and hope between authentic leadership and job satisfaction. International Journal of Pure and Applied Mathematics, 120(6), 5777-5792.
Lee, G. H., & Lee, C. S. (2018). The effects of workers' authentic leadership on job stress: Mediating effect of organizational communication and psychological capital. Indian Journal of Public Health Research & Development, 9(9), 1229-1237.
Manafzadeh, M. A., Ghaderi, E., Moradi, M. R., Taheri, S., & Amirhasani, P. (2018). Assessment of effective organizational communication on organizational silence and organizational citizenship behavior. Journal of Ecophysiology and Occupational Health, 18(1/2), 24-30.
Marsen, S. (2020). Navigating crisis: The role of communication in organizational crisis. International Journal of Business Communication, 57(2), 163-175.
Muhamad, J. W., Harrison, T. R., & Yang, F. (2019). Organizational communication: Theory and practice. In An Integrated Approach to Communication Theory and Research, Third Edition (pp. 359-374). Taylor and Francis.
Mukhtar, M., Risnita, R., & Prasetyo, M. A. M. (2020). The influence of transformational leadership, interpersonal communication, and organizational conflict on organizational effectiveness. International Journal of Educational Review, 2(1), 1-17.
Primadani, K. A., Alfatih, A., & Malinda, F. (2018). The influence of organizational communication climate toward employees performance. Open Access Indonesia Journal of Social Sciences, 1(1), 39-45.
Priyohadi, N. D., & Suhariadi, F. (2019). Validity and reliability of the organizational communication satisfaction scale for millennial employees in Indonesia. Journal of Educational, Health and Community Psychology, 8(4), 594-618.
Salem, P. J. (2018). Transformative organizational communication practices. In Transformative practice and research in organizational communication (pp. 109-129). IGI Global.
Sanders, K., Nguyen, P. T., Bouckenooghe, D., Rafferty, A., & Schwarz, G. (2020). Unraveling the what and how of organizational communication to employees during Covid-19 pandemic: Adopting an attributional lens. The Journal of Applied Behavioral Science, 56(3), 289-293.
Schad, E. (2019). No time to talk! Teachers’ perceptions of organizational communication: Context and climate. Educational Management Administration & Leadership, 47(3), 421-442.
Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the link between organizational communication and innovation: An examination of public, nonprofit, and for-profit organizations in South Korea. Public Personnel Management, 47(2), 217-244.
Sumiati, S., & Nikmah, K. (2020). The role of organizational communication and organizational learning to human resources performance through knowledge sharing. In Conference on Complex, Intelligent, and Software Intensive Systems (pp. 398-407). Springer, Cham.
Tracy, S. J., & Donovan, M. C. (2018). Moving from practical application to expert craft practice in organizational communication: A review of the past and OPPT-ing into the future. In Transformative Practice and Research in Organizational Communication (pp. 202-220). IGI Global.
Warrick, D. D. (2017). What leaders need to know about organizational culture. Business Horizons, 60(3), 395-404.
Wirtz, J. G., & Zimbres, T. M. (2018). A systematic analysis of research applying ‘principles of dialogic communication’ to organizational websites, blogs, and social media: Implications for theory and practice. Journal of Public Relations Research, 30(1-2), 5-34.
Zalewska-Turzyńska, M. (2018). Effective organizational communication: The results of empirical studies in Poland. In Efficiency in Business and Economics (pp. 257-272). Springer, Cham.
Ada, Ş., Ayik, A., & Tuti, G. (2018). Analyzing the relationship between the innovation management competencies of the school administrators and organizational communication. Journal of Social and Humanities Sciences Research, 5(25), 1948-1960.
Adeseye, B. O., & Ariremako, I. A. (2019). A congenial communication climate: The catalyst and panacea for effective organizational communication. EJOTMAS: Ekpoma Journal of Theatre and Media Arts, 7(1-2), 386-402.
Akdemir, Ö. A. (2019). Teachers' organizational communication and their job motivation. Journal of Education and Learning, 8(2), 264-270.
Atouba, Y. C. (2018). Tackling the turnover challenge among IT workers: Examining the role of internal communication adequacy, employee work participation, and organizational identification. Communication Reports, 31(3), 174-187.
Atouba, Y. C., Carlson, E. J., & Lammers, J. C. (2019). Directives and dialogue: Examining the relationship between participative organizational communication practices and organizational identification among IT workers. International Journal of Business Communication, 56(4), 530-559.
Barbour, J. B., Gill, R., & Barge, J. K. (2018). Organizational communication design logics: A theory of communicative intervention and collective communication design. Communication Theory, 28(3), 332-353.
Barge, J. K. (2018). Making the case for academic and social impact in organizational communication research. In Transformative practice and research in organizational communication (pp. 235- 253). IGI Global.
Barrett, A. (2018). Information-seeking from organizational communication sources during healthcare technology change. Communication Quarterly, 66(1), 58-78.
Basyir, L., Madhakomala, R., & Handaru, A. (2020). The effect of transformational leadership, organizational communication and job involvement toward withdrawal behavior. Management Science Letters, 10(7), 1623-1632.
Boholm, Å. (2019). Risk communication as government agency organizational practice. Risk analysis, 39(8), 1695-1707.
Bondoc, M. D., & Taicu, M. (2019). Ethics in financial reporting and organizational communication. Scientific Bulletin-Economic Sciences, 18(3), 168-174.
Bowers, M. R., Hall, J. R., & Srinivasan, M. M. (2017). Organizational culture and leadership style: The missing combination for selecting the right leader for effective crisis management. Business Horizons, 60(4), 551-563.
Choi, E. H., Kim, E. K., & Kim, P. B. (2018). Effects of the educational leadership of nursing unit managers on team effectiveness: mediating effects of organizational communication. Asian Nursing Research, 12(2), 99-105.
De Benedicto, S. C., Sugahara, C. R., Silva Filho, C. F., & Sousa, J. E. R. (2018). Organizational communication: A theoretical discussion. Revista Reuna, 23(1), 20-37.
Dehghani, S., Gharooni, A., & Arabzadeh, A. (2014). Staff empowerment, entrepreneurial behaviors and organizational efficiency in Iranian headquarter education. Procedia-Social and Behavioral Sciences, 109, 1130-1141.
Doo, E. Y., & Kim, M. (2020). Effects of hospital nurses' internalized dominant values, organizational silence, horizontal violence, and organizational communication on patient safety. Research in Nursing & Health, 43(5), 499-510.
Dubey, R., Gunasekaran, A., Helo, P., Papadopoulos, T., Childe, S. J., & Sahay, B. S. (2017). Explaining the impact of reconfigurable manufacturing systems on environmental performance: The role of top management and organizational culture. Journal of Cleaner Production, 141, 56-66.
DuHadway, S., Carnovale, S., & Kannan, V. R. (2018). Organizational communication and individual behavior: Implications for supply chain risk management. Journal of Supply Chain Management, 54(4), 3-19.
Elena-Georgiana, L., Rus, M., & Tasente, T. (2020). Organizational communication and corporate social responsibility. Case study: Romanian vs. International CSR. Technium Social Sciences Journal, 3(1), 76-81.
Gherardi, S. (2019). Organizational communication in practice: Does it really work?. Management Communication Quarterly, 33(1), 112-116.
Goodstein, L. D., & Butz, H. E. (1998). Customer value: The linchpin of organizational change. Organizational Dynamics, 27(1), 21-34.
Haroon, H., & Malik, H. D. (2018). The impact of organizational communication on organizational performance. Journal of Research in Social Sciences, 6(2), 140-151.
Heide, M., von Platen, S., Simonsson, C., & Falkheimer, J. (2018). Expanding the scope of strategic communication: Towards a holistic understanding of organizational complexity. International Journal of Strategic Communication, 12(4), 452-468.
Ilyash, O., Yildirim, O., Capuk, S., & Bozgul, N. (2019). The impact of work autonomy and organizational commitment on organizational communication. Journal of Behavior Studies in Organizations, 2, 10-17.
Indrasari, M., Syamsudin, N., Purnomo, R. B., & Yunus, E. (2019). Compensation, organizational communication, and career path as determinants of employee performance improvement. Humanities & Social Sciences Reviews, 7(4), 956-961.
Jahn, J. (2018). Doing applied organizational communication research: Bridging a gap between our and managers' understandings of organization and communication. In Transformative Practice and Research in Organizational Communication (pp. 221-234). IGI Global.
Jensen, P. R., Cruz, J., Eger, E. K., Hanchey, J. N., Gist-Mackey, A. N., Ruiz-Mesa, K., & Villamil, A. (2020). Pushing beyond positionalities and through “failures” in qualitative organizational communication: Experiences and lessons on identities in ethnographic praxis. Management Communication Quarterly, 34(1), 121-151.
Juhana, D., & Kadir, K. (2020). The organizational communication climate human relations based in facing the Industry 4.0. Kontigensi: Scientific Journal of Management, 8(1), 1-9.
Kang, D. (2020). Game-based learning and instructional effectiveness in organizational communication classrooms. In International Conference on Human-Computer Interaction (pp. 700-707). Springer, Cham.
Kim, Y., & Jang, S. J. (2019). Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study. Nursing & Health Sciences, 21(2), 223-230.
Knudsen, G. H., & Nielsen, M. V. (2019). Exploring the mediatization of organizational communication by religious communities in digital media. MedieKultur: Journal of Media and Communication Research, 35(66), 101-121.
Koehnen, T. L. (2019). Innovative management of community territories and inter-organizational communication for regional development. In The Role of Knowledge Transfer in Open Innovation (pp. 319-335). IGI Global.
Koschmann, M. A., & Campbell, T. G. (2019). A critical review of how communication scholarship is represented in textbooks: The case of organizational communication and CCO theory. Annals of the International Communication Association, 43(2), 173-191.
Kramer, M. W., Lee, S. K., & Guo, Y. (2019). Using communication technology to manage uncertainty during organizational assimilation: Information-seeking and information-giving. Western Journal of Communication, 83(3), 304-325.
Kuhn, T., Ashcraft, K. L., & Cooren, F. (2019). Introductory essay: What work can organizational communication do?. Management Communication Quarterly, 33(1), 101-111.
Lăzăroiu, G. (2018). Organizational communication and social order. Economics, Management, and Financial Markets, 13(3), 148-153.
Lantara, A. (2019). The effect of the organizational communication climate and work enthusiasm on employee performance. Management Science Letters, 9(8), 1243-1256.
Lee, C. S., Choi, K., & Jang, H. Y. (2018). The role of organizational communication and hope between authentic leadership and job satisfaction. International Journal of Pure and Applied Mathematics, 120(6), 5777-5792.
Lee, G. H., & Lee, C. S. (2018). The effects of workers' authentic leadership on job stress: Mediating effect of organizational communication and psychological capital. Indian Journal of Public Health Research & Development, 9(9), 1229-1237.
Manafzadeh, M. A., Ghaderi, E., Moradi, M. R., Taheri, S., & Amirhasani, P. (2018). Assessment of effective organizational communication on organizational silence and organizational citizenship behavior. Journal of Ecophysiology and Occupational Health, 18(1/2), 24-30.
Marsen, S. (2020). Navigating crisis: The role of communication in organizational crisis. International Journal of Business Communication, 57(2), 163-175.
Muhamad, J. W., Harrison, T. R., & Yang, F. (2019). Organizational communication: Theory and practice. In An Integrated Approach to Communication Theory and Research, Third Edition (pp. 359-374). Taylor and Francis.
Mukhtar, M., Risnita, R., & Prasetyo, M. A. M. (2020). The influence of transformational leadership, interpersonal communication, and organizational conflict on organizational effectiveness. International Journal of Educational Review, 2(1), 1-17.
Primadani, K. A., Alfatih, A., & Malinda, F. (2018). The influence of organizational communication climate toward employees performance. Open Access Indonesia Journal of Social Sciences, 1(1), 39-45.
Priyohadi, N. D., & Suhariadi, F. (2019). Validity and reliability of the organizational communication satisfaction scale for millennial employees in Indonesia. Journal of Educational, Health and Community Psychology, 8(4), 594-618.
Salem, P. J. (2018). Transformative organizational communication practices. In Transformative practice and research in organizational communication (pp. 109-129). IGI Global.
Sanders, K., Nguyen, P. T., Bouckenooghe, D., Rafferty, A., & Schwarz, G. (2020). Unraveling the what and how of organizational communication to employees during Covid-19 pandemic: Adopting an attributional lens. The Journal of Applied Behavioral Science, 56(3), 289-293.
Schad, E. (2019). No time to talk! Teachers’ perceptions of organizational communication: Context and climate. Educational Management Administration & Leadership, 47(3), 421-442.
Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the link between organizational communication and innovation: An examination of public, nonprofit, and for-profit organizations in South Korea. Public Personnel Management, 47(2), 217-244.
Sumiati, S., & Nikmah, K. (2020). The role of organizational communication and organizational learning to human resources performance through knowledge sharing. In Conference on Complex, Intelligent, and Software Intensive Systems (pp. 398-407). Springer, Cham.
Tracy, S. J., & Donovan, M. C. (2018). Moving from practical application to expert craft practice in organizational communication: A review of the past and OPPT-ing into the future. In Transformative Practice and Research in Organizational Communication (pp. 202-220). IGI Global.
Warrick, D. D. (2017). What leaders need to know about organizational culture. Business Horizons, 60(3), 395-404.
Wirtz, J. G., & Zimbres, T. M. (2018). A systematic analysis of research applying ‘principles of dialogic communication’ to organizational websites, blogs, and social media: Implications for theory and practice. Journal of Public Relations Research, 30(1-2), 5-34.
Zalewska-Turzyńska, M. (2018). Effective organizational communication: The results of empirical studies in Poland. In Efficiency in Business and Economics (pp. 257-272). Springer, Cham.
Publicado
2021-06-29
Cómo citar
Arango Vásquez, L. (2021). ¿Cómo promover la eficiencia organizacional?. Escenarios: Empresa Y Territorio, 9(14), 29-45. Recuperado a partir de http://esumer.edu.co/revistas/index.php/escenarios/article/view/198
Sección
Artículos
Derechos de autor 2021 Escenarios: empresa y territorio
Esta obra está bajo licencia internacional Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0.
